Dalmia Computers Terms of Service

1. Acceptance and scope

By using a Dalmia Computers digital feature you agree to the terms that apply to that feature and our Privacy Policy. A general enquiry does not automatically enroll you in membership. Membership, provider connections and other optional programs use their own consent or authorization steps.

2. Accounts, identity and security

Use accurate information and protect your credentials. Dalmia Computers will not ask you to send passwords, OTPs, banking PINs, API keys, client secrets or provider access tokens through public chat or ordinary forms. Customer and member identities may be linked across transactions and service records using verified or operational identifiers so duplicate records can be reduced.

3. Membership and own-purchase loyalty

Dalmia membership is an optional customer program. Under the current program configuration, an active member can earn loyalty points equal to 1% of the eligible net value of a finalized qualifying sale—for example, ₹10,000 of eligible value corresponds to 100 loyalty points. Eligibility depends on the confirmed transaction and current program rules; estimates, unconfirmed transactions and ineligible amounts do not create an earned reward. A cancellation, return or refund can reduce or reverse the corresponding reward.

4. Direct mobile-number referral program

An authenticated member may reserve a direct referral by entering only the referred customer's valid Indian mobile number inside the secure member portal. The portal does not ask the referrer to enter the referred person's name, email address or postal address. Self-referral is not allowed.

The first valid claim recorded against the normalized mobile number wins attribution. A later member cannot overwrite that first valid attribution merely by submitting the same number. The program is direct only; it is not a multi-level or chain referral program.

If the referred mobile identity later completes an eligible finalized sale, the original referrer can earn referral loyalty points equal to 0.5% of the eligible net sale value—for example, ₹10,000 of eligible value corresponds to 50 referral points. The referred buyer does not have to activate their own Dalmia membership merely for the original referrer relationship to be recognized.

A referral claim must exist before the qualifying sale to earn that sale's referral reward. The program does not create a retroactive reward for a claim submitted after the sale. Referral accruals may remain pending until the transaction and reward settlement process completes. Returns, refunds and cancellations can create proportional or full reversal of the corresponding referral reward.

5. Lifetime attribution meaning

“Lifetime referral” describes the continuing first-valid direct attribution relationship for eligible future transactions while the program and relationship remain valid. It does not mean that every transaction is eligible, that a points balance can never be adjusted or expire under a separately disclosed program rule, or that the program can never change. A valid first attribution is not reassigned in ordinary operation; correction or revocation is limited to cases such as invalid data, fraud, abuse, a verified dispute, legal requirements or an authorized audited administrative correction.

6. Points, settlement and redemption

Loyalty and referral points are program units recorded in the Dalmia loyalty ledger. Earning, pending, settlement, reversal and redemption states are determined from the program record. Redemption options are those displayed or confirmed at the time of redemption. No cash value, transferability or withdrawal right is promised unless Dalmia Computers expressly states it for a specific offer or program rule.

7. Fraud, abuse and disputes

Dalmia Computers may hold, reverse, reject or review a reward where there is evidence of self-referral, duplicate identity abuse, manipulated transactions, a cancelled or refunded sale, unauthorized account use, fraud or a material data conflict. Material corrections should be auditable. Customers or members can raise a program question through the contact details below.

8. Customer transactions and service

Product availability, pricing, warranty, finance, cashback, exchange value, repair scope, turnaround time and service eligibility remain subject to the final confirmed showroom, invoice, jobsheet or written quotation. Website content is informational and does not override a confirmed transaction record. Where the website supports electronic sales or orders, applicable consumer-protection requirements continue to apply.

9. Connected providers

Features may connect approved third-party services through OAuth, API keys, webhooks or another provider-supported mechanism. Connecting a provider authorizes Dalmia Computers to perform only the actions covered by the scopes and features you or an authorized administrator approve. Provider availability, limits and policies may change independently.

10. Social-media publishing

Publishing features are intended for accounts or business assets that the authorizing user is permitted to manage. Users must not use Dalmia Computers automation to spam, impersonate others, infringe rights, evade provider restrictions or publish unlawful content. High-impact publishing actions may be subject to review or approval gates.

11. YouTube API Services

Features that use YouTube API Services are also subject to the YouTube Terms of Service. By using a Dalmia Computers feature that relies on YouTube API Services, you agree to be bound by the YouTube Terms of Service in addition to these terms. You remain responsible for the content, metadata, visibility choices and actions you authorize for your channel.

12. AI-assisted features

AI-generated or AI-assisted output may be incomplete or inaccurate and should be reviewed before relying on it for customer-facing, publishing, financial, legal, pricing, warranty, service or operational decisions. Users must not submit secrets or unnecessary sensitive personal data to AI features.

13. Acceptable use, suspension and provider changes

You must not misuse the service, interfere with security, attempt unauthorized access, upload malware, circumvent platform limits, scrape restricted data, infringe intellectual-property or privacy rights, or use integrations in violation of provider policies or applicable law. Dalmia Computers may disable a feature when required for security, maintenance, provider compliance, legal obligations or account-owner protection.

14. Privacy, revocation and deletion

Personal information used for membership and referrals is handled as described in the Privacy Policy. Supported provider authorization can be revoked through provider controls. Eligible locally stored information can be requested for deletion through Data Deletion or Delete Account, subject to identity verification, dispute/fraud controls and records that must be retained.

15. Applicable consumer and data-protection requirements

Nothing in these terms is intended to remove rights that cannot lawfully be waived. Dalmia Computers reviews its digital practices against applicable Indian consumer-protection, e-commerce and personal-data requirements as those requirements come into force. If these terms conflict with a mandatory legal right, the mandatory requirement prevails.

16. Disclaimers and external services

Third-party services are operated by their respective providers. Dalmia Computers does not guarantee uninterrupted availability of external APIs or services and is not responsible for provider outages, policy changes or actions outside our control.

17. Changes to these terms

These terms may be updated as programs, products, providers, laws or platform requirements change. Where a change materially affects an optional program or personal-data purpose, additional notice or consent will be used when required. Historical transaction and reward records remain subject to their audit and reconciliation history.

18. Contact

Dalmia Computers, Bikash Bhawan, Near ICICI Bank, Ranchi Road, Purulia, West Bengal 723101. Email: dalmiacomputers@gmail.com. Phone: +91 9734290001.

Privacy Policy · Membership · Referral Program · Integration Center · OAuth & Token Security