Refund & Cancellation Policy

This policy applies to confirmed Dalmia Computers online orders. Product availability and payment status must be verified. Read the Terms & Conditions, delivery conditions and Privacy Policy with this page.

Cancellation requests

You can abandon an unpaid cart without a cancellation fee. For a paid order, contact us promptly with the order reference; we will check its fulfilment stage and confirm the available cancellation route. We do not promise recall of a parcel already handed to the courier. Payment reconciliation and refund processing must be confirmed separately; an SMS, screenshot or browser success page alone does not prove either. We do not impose an undisclosed cancellation charge or retain payment for goods we cannot supply.

Defects, wrong items and delivery damage

Our voluntary return policy covers verified defects and supply problems, rather than change-of-mind returns. If an item is not working on first opening, arrives damaged, is incomplete or differs from the confirmed order, contact us as soon as possible, preferably within seven calendar days of delivery. Prompt reporting helps preserve courier and manufacturer claim evidence; this reporting preference is not a blanket seven-day expiry of statutory rights or a promise that every brand has a seven-day DOA scheme.

Please keep the invoice, packaging, included accessories and labels where possible. An uninterrupted unboxing video showing the sealed parcel, shipping label, product identity and contents is strongly recommended for damage, tampering and missing-item claims. If no video exists, provide available photos, serial/IMEI details, delivery evidence and a clear description. We assess the available evidence; lack of a video alone does not automatically invalidate a substantiated claim.

Contact us before sending an item back so we can confirm the assessment or return instructions. The team checks the supplied model, serial/IMEI, accessories, reported fault and relevant technical evidence. A submitted request is not automatic approval for replacement or refund. An allegation of misuse, swapping or tampering requires evidence; it is not a reason to reject an unrelated original defect.

Manufacturer DOA and warranty route

For an eligible technical fault, the applicable manufacturer may require assessment by its authorised service centre and a written dead-on-arrival (DOA) or service report. Seek that assessment promptly and keep any manufacturer-sealed DOA package intact. We use the actual policy for your model, purchase channel and activation or invoice date. Manufacturer website sales terms do not automatically become this store's dealer terms, and no universal seven-day replacement window or warranty duration is promised.

Where the manufacturer's confirmed DOA procedure applies, its report supports the claim and the approved next step. If the procedure is unavailable, inapplicable or delayed, contact us for assessment of the seller's responsibilities instead of treating the missing letter as an automatic denial. Later warranty faults normally follow the applicable manufacturer service process. No additional store warranty, accidental-damage cover, guaranteed repair time, free upgrade or cash compensation is promised unless expressly included in the confirmed transaction.

Customer-caused physical or liquid damage, unauthorised repair and misuse are assessed under the applicable warranty terms and the cause of the reported fault. They do not erase a separate claim for goods already defective, misdescribed or wrongly supplied. Back up your data and remove passwords and unnecessary personal content before an authorised repair or return, where the device allows it.

Approved remedies and refunds

The remedy depends on the substantiated issue, the applicable law and any agreed manufacturer procedure. Inspection is not a guarantee of replacement. We do not exclude an applicable take-back or refund entitlement for defective, deficient, spurious, misdescribed or qualifying late-delivered goods. Repair or replacement is used where appropriate and agreed; it does not remove a mandatory refund right.

An approved online-payment refund is reconciled against the original order and payment and normally returned through the original payment method. The payment provider or bank controls the final credit time. We share the confirmed refund reference and status when available; we do not claim completion merely because a request was submitted. We do not promise instant credit, arbitrary reimbursement or a different payment recipient.

Complaints and contact

Grievance Officer: Amit Dalmia — Proprietor, Dalmia Computers. Contact the officer using the email, telephone or showroom address below.

Contact Dalmia Computers at dalmiacomputers@gmail.com or +91 9734290001, or visit Bikash Bhawan, Near ICICI Bank, Ranchi Road, Purulia, West Bengal 723101. Include the order or invoice reference, product and issue, without sending an OTP, password, banking PIN or unnecessary identity document. Ask for the recorded complaint reference and a copy of the complaint. Consumer grievances are to be acknowledged within 48 hours and redressed within one month, as required by applicable e-commerce rules. This is a grievance-handling timetable, not a promise of a particular remedy or a bank-credit date.

These conditions do not remove rights that cannot lawfully be waived. The version disclosed with an order remains part of its record; a later website edit is not applied retrospectively to reduce that order's rights.