Dalmia Computers Privacy Policy

1. Scope and controller

This policy applies to Dalmia Computers website, customer account, membership, loyalty and referral features, quotations, enquiries, jobsheets, service and warranty records, applications, support interactions, and authorized third-party integrations. Contact: dalmiacomputers@gmail.com, +91 9734290001, Purulia, West Bengal, India.

2. Information we collect

Depending on the feature used, we may process name, mobile number, email, address, product/device and service details, account identifiers, transaction/service history, technical and security logs, and information a user or authorized business administrator chooses to provide. Do not send passwords, OTPs, banking PINs, API keys, client secrets or unnecessary sensitive information through public forms or chat.

3. Google Sign-In

Google Sign-In is optional. When a customer chooses it, Dalmia Computers uses only the identity information necessary to authenticate or link the customer account, such as the Google account identifier, name, email address and email-verification status made available by the selected identity scopes. Google Sign-In does not by itself provide access to Gmail, Drive, Contacts, Calendar, Photos, passwords, payment information or unrelated Google Account content. The Google identity token is validated for sign-in and is not used as a reusable credential for unrelated Google APIs.

Dalmia Computers' use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including applicable Limited Use requirements.

4. YouTube API Services

When an authorized user enables a YouTube-related business feature, Dalmia Computers may use YouTube API Services for approved channel workflows such as reading permitted channel/video information, uploading or managing authorized business content, or retrieving permitted reporting information. We do not request or store a user's YouTube/Google password.

Use of YouTube-connected features is also subject to the YouTube Terms of Service. Google's privacy practices are described in the Google Privacy Policy. Users may revoke Google/YouTube authorization through their Google account controls.

5. Social-media and creative integrations

Where enabled, Dalmia Computers may connect provider accounts such as Meta/Facebook/Instagram, TikTok, LinkedIn, Pinterest, X, Canva or other approved services using the provider's official authorization or API mechanism. We request only scopes needed for the selected feature. Depending on authorization, the system may identify managed business accounts/pages, prepare or publish approved content, and retrieve permitted engagement or account metadata. Provider access tokens and secrets are confidential and are not intentionally exposed on public pages.

6. AI-assisted processing

Approved AI services may assist authorized staff with drafting, summarization, creative concepts, product text, support text and internal analysis. Data minimization applies. Passwords, OTPs, payment PINs, client secrets, API keys and unnecessary sensitive personal information must not be submitted to AI prompts. AI output is assistive and may require human review before customer-facing, publishing, financial, legal, pricing or service decisions.

7. How information is used

Information is used to authenticate users, provide requested customer and business features, process service/support requests, operate authorized integrations, prevent fraud and duplicate records, secure systems, maintain required business records, and improve reliability and accessibility. We do not sell provider access tokens or use Google identity data for unrelated targeted advertising.

8. Sharing

We may share the minimum necessary information with service providers acting for Dalmia Computers, manufacturers or authorized service channels for a customer-requested case, professional advisers or authorities where legally required, or a successor organization subject to applicable safeguards. Third-party providers also process data under their own terms and privacy policies when users authorize their services.

9. Retention and deletion

Personal and provider-linked data is retained only as long as needed for the feature, security, legal, accounting, warranty, fraud-prevention or dispute-resolution purpose. After a verified eligible deletion request, account-linked data is deleted or irreversibly anonymized within a reasonable operational period unless retention is legally required. Protected backup copies may remain until normal backup expiry and are not used for ordinary operations.

Requests can be made through Data Deletion Instructions or Delete Account. We may verify account ownership before acting.

10. Security

We use reasonable safeguards including HTTPS/TLS, access controls, least privilege, authentication, security logging, backups and server-side credential handling. No system can guarantee absolute security.

11. Choices and revocation

Users may request access or correction where applicable, revoke optional provider connections from the provider's own controls, choose alternative login methods where available, and request deletion of eligible locally stored information. Revoking a provider stops future authorized API access but does not automatically erase records that must be retained for legitimate or legal reasons.

12. Cookies and local storage

Essential cookies, sessions or local storage may be used for authentication, preferences, form security, carts and reliability. Additional analytics or optional technologies are used only as configured and subject to applicable choices.

13. Children

Our services are primarily intended for customers and business users capable of entering valid transactions or receiving services. We do not knowingly design connected-service integrations to collect children's personal information without appropriate authorization.

14. Changes

This policy may be updated when features, providers, laws or platform requirements change. Material changes will be reflected by an updated date and, where required, additional notice or consent.

15. Contact

Dalmia Computers, Purulia, West Bengal, India. Email: dalmiacomputers@gmail.com. Phone: +91 9734290001.

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