What can Tiya answer?

Tiya answers from Dalmia Computers local knowledge first, including products, services, organizations, student programs, membership, and referrals.

Does Tiya send WhatsApp messages automatically?

Live sending stays disabled unless production credentials and approved templates are configured. Local mode queues dry-run escalations.

When does Tiya ask for mobile number?

Tiya asks for a mobile number only when a callback, support follow-up, or human escalation is needed.

Tiya AI Helper

Ask Tiya for fast, local-first Dalmia guidance.

Tiya checks trusted Dalmia Computers knowledge before any AI fallback, keeps answers short, and escalates uncertain cases to the team for WhatsApp follow-up in dry-run/local mode.

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Tiya Coverage

Products and service

Laptops, desktops, printers, CCTV, networking, servers, Tally, antivirus, repair, exchange, and support.

Purulia programs

Organization directory, student engagement, sponsorship, competitions, referrals, and membership support.

Human escalation

Low-confidence cases are saved for training and queued for Dalmia team review without live sending in local mode.

FAQ

Tiya AI assistant

Tiya gives local-first answers and avoids unnecessary API use by checking saved knowledge first.

Dalmia membership

Membership, referral, and loyalty answers are routed from local business rules before fallback.

Privacy

Mobile numbers are requested only for follow-up, support, or escalation and are not displayed publicly.