How staff should manage student enrolment and training requests
Verify student status
Confirm the student's institution and course before applying any student discount or preferential offer. Unverified discounts create pricing inconsistencies in the commerce records.
Match the training pathway
Different students need different starting points. Ask about prior experience before recommending a training path. The wrong starting level leads to early dropout and refund requests.
Set schedule expectations clearly
Training schedule, duration, and batch size must be confirmed in writing before enrolment is accepted. Ambiguous enrolment terms are the most common source of student disputes.
Process enrolment requests before training queries. An enrolment pending confirmation is a live revenue opportunity; a query can be answered async.
Reference
Type
Status
Created
Actions
Submission Detail
Select a student request, verify eligibility and pathway, then confirm enrolment or provide training guidance.
Student program quality rule
Every enrolled student must receive a written confirmation with the batch date, duration, venue or online link, and total cost. Missing any of these creates disputes before the first session even starts.
Enrolment confirmed
Record the student name, institution, program selected, batch date, and payment mode. Share the confirmation by WhatsApp before closing the record.
Training query answered
If the student needs more information before deciding, record the query and the response so the next staff member can continue the conversation without starting over.
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