Printer Not Printing — Troubleshooting Checklist
Need help fast?
If you are stuck or the step mentions risk, stop and visit our service desk in Purulia for safe diagnosis.
Quick checks (2 minutes)
- Power ON + restart printer once.
- Check paper jam lights and paper tray.
- USB printers: change USB port/cable.
- Network printers: confirm Wi-Fi/LAN connected on printer display.
Windows fixes (most common)
- Clear print queue: Settings → Printers → Open queue → cancel stuck jobs.
- Restart Print Spooler service (service restart often solves stuck jobs).
- Reinstall correct driver (model-specific).
- Set printer as default; print a test page.
When to visit service
- Error code repeats even after restart.
- Faint print / lines (head cleaning or cartridge issue).
- Paper jam inside (don’t force pull).
FAQ
Why does the printer show “Offline”?
Usually network disconnect or driver/queue stuck. Reconnect Wi-Fi/LAN, then restart spooler and set default.
Should I use generic drivers?
Only for basic printing. For scanning/duplex/features, use the exact model driver.