Business Continuity Guide
Simple steps to keep your operations running when disruptions happen.
Continuity pillars
Focus on the three areas that keep operations stable.
People
Clear roles, emergency contacts, and task ownership.
Process
Documented steps for billing, service, and customer support.
Technology
Backups, alternate internet, and device readiness.
Continuity checklist
- Maintain a list of critical tools and logins.
- Keep a backup internet option ready.
- Store key documents in a secure backup.
- Define a fallback workspace or desk.
Offline readiness
- Prepare offline invoice templates.
- Keep printed contact lists.
- Use UPS for short power outages.
- Schedule quick drills every quarter.
Recovery priorities
Restore the most critical functions first.
Priority 1
Customer communication, phone, and WhatsApp support.
Priority 2
Billing, invoicing, and service ticket tracking.
Priority 3
Marketing campaigns and internal reporting.
Continuity FAQ
Common questions about operational resilience.
How often should we review the plan?
Every quarter or after a major change in systems or staff.
Do small businesses need continuity planning?
Yes. Even a simple plan reduces downtime and confusion.
Is a UPS enough for power outages?
It helps for short outages. For longer cuts, use safe shutdown and backup options.