Support Centre
Create a support request or track an existing repair without calling twice.
The fresh Support Centre gives release one a clean support entry: raise a request, get a reference number, and track the status from the same page.
Support discipline
Support should feel clear, accountable, and easy to follow, even for visitors who are not technical.
New support request
Tell us the device and issue.
Track request
Already have a support reference?
Raise the request clearly
Share the device and issue in plain language so the first response can be more useful.
Save the support reference
The reference number is the fastest way to continue the conversation and track progress.
Track when needed
You do not need to repeat the whole issue every time. Use the tracking lane to check status.