Count extensions first
Before any quote, confirm the number of extensions the customer needs now and expects to need within 12 months. EPBX scaling is expensive to redo.
Prompt 07 Admin
Business calling systems, IVR setup, and office communication upgrades.
EPBX OPERATOR FLOW
Before any quote, confirm the number of extensions the customer needs now and expects to need within 12 months. EPBX scaling is expensive to redo.
Check whether the customer needs auto-attendant or IVR routing. This doubles the scoping complexity and must be captured before the engineer visits.
EPBX installation requires wall cabling and panel access. Record the site access constraints so the engineer does not arrive unprepared.
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Prioritise callbacks where the customer has an existing fault over new installation enquiries. A broken phone system stops business operations.
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Select an entry, confirm extension count and IVR needs, then route to quotation or service scheduling.
Record the brand, model, and estimated extension count in every note. Undocumented scopes are the top cause of return visits and billing disputes in this category.
Record the engineer name, visit date, system brand, and number of extensions wired. Do not mark complete until the customer has confirmed all extensions are working.
Document the fault symptom, what was checked, and what was replaced or configured. Undocumented repairs are repeated at Dalmia's cost.
Select a submission to inspect details.
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