Service promise
Service knowledge reduces confusion before a customer visits. It should explain diagnosis, estimated starting price, warranty handling and follow-up process.
Retention system
Warranty reminder, toner reminder, Quick Heal renewal and support follow-up should connect to customer history so support becomes proactive.
Customer clarity
The user should know what to bring: bill, charger, damaged part, password only when needed, and backup responsibility.
Local support path
Dalmia Computers, Bikash Bhawan, Near ICICI Bank, Ranchi Road, Purulia - 723101. Final price, stock, part availability and warranty support should be verified before billing.