Receive
Customer and device intake with mobile lookup and member auto-link.
OpenService automation
Dalmia Jobsheet Pro 25 Benchmark
Jobsheet must match modern repair and field service software without becoming cluttered.
25-site benchmark inspired jobsheet feature set
| No | Feature | Dalmia implementation intent |
|---|---|---|
| 1 | Ticket creation with customer, item, serial, issue, photos and warranty status | Build as simple service-manager workflow with automation first and manual exception handling only. |
| 2 | Technician assignment by skill, queue, priority and product type | Build as simple service-manager workflow with automation first and manual exception handling only. |
| 3 | SLA timer, aging alert, escalation and delayed job reason capture | Build as simple service-manager workflow with automation first and manual exception handling only. |
| 4 | Parts requirement, stock link, supplier note and reorder suggestion | Build as simple service-manager workflow with automation first and manual exception handling only. |
| 5 | Estimate approval, repair approval, payment status and delivery OTP | Build as simple service-manager workflow with automation first and manual exception handling only. |
| 6 | Customer tracking page with WhatsApp/SMS status updates | Build as simple service-manager workflow with automation first and manual exception handling only. |
| 7 | Repeat repair history, comeback risk and warranty claim note | Build as simple service-manager workflow with automation first and manual exception handling only. |
| 8 | Engineer productivity, pending jobs, resolved jobs and quality score | Build as simple service-manager workflow with automation first and manual exception handling only. |
| 9 | Service manager exception dashboard instead of manual daily chasing | Build as simple service-manager workflow with automation first and manual exception handling only. |
| 10 | Tally/member/invoice sync plan for future connected billing | Build as simple service-manager workflow with automation first and manual exception handling only. |
Diagnose
Engineer updates issue, photos, estimate and parts requirement.
OpenApprove
Customer approval and payment status captured before repair.
OpenDeliver
OTP delivery, invoice handoff, warranty advice and review request.
Open